Rather like the investigators who searched the mountains of rubble for victims’ personal effects, it is a mammoth undertaking. As well as interviews with Diaz and others, Zuckoff sifts through official archives, trials of terror suspects, and countless news reports. The stories of rescuers and survivors are interwoven with the poignant last words of victims, many of whom left only desperate voice messages as their planes hit the towers... This book is not an easy read: heartwarming in parts, horrific in others and studiously cautious in those areas where only the dead really know what happened. But as a definitive “lest we forget” account, it will take some beating. For those too young to remember where they were on 9/11, and for all future generations too, it should be required reading.
Many of the human stories of 9/11 have been told before, but Zuckoff has brought them together in one comprehensive volume. He has searched through every conceivable archive for individual accounts. He has also obtained transcripts of media interviews and statements to official inquiries. To these he has added a mountain of fresh interviews with eyewitnesses and the bereaved. This is oral history with dramatic verve. The result is a monumental document that is also a compelling read.